QUESTION #1: Does the charge should look something like this? BAL*abcdefghijklmno
QUESTION #2: Did you or a family member recently register online for an event?
If you answered "yes" to both questions, that means the organizer of the event you signed up for was using LaunchTrack to process your payment.
LaunchTrack (that's us!) is a web application that allows organizers to create an online event page and then accept payments & registrations from attendees.
So if you attended an event that was hosted by an organization called "ABC Organization", the charge on your credit card statement would look like this: BAL*abcorganization
If you're still concerned, you can give us a call at 866-582-8449 and we'll gladly look into it for you. To help us look up the charge, please have the following information on hand when you get in touch with us:
- Date the charge posted to your account
- Description of the charge, as shown on your statement
- Amount of the charge