Requesting a payment is easy.
- First, after logging in to LaunchTrack, find the event that your customer registered for and click the "Details" button to the right of it.
- Next, find the customer in question by scrolling through the list(s), or use the search bar in the upper right-hand side.
- Once you've found the customer, click the "View" button to the right of their name.
- On this page titled "Registration Details", click the blue "Actions" button in the top right corner and then click "Request A Payment" in the drop down menu.
- Type in the amount you would like to request, and any notes you would like included in the email.
- Once you send the email, the user will receive a secure URL, they can then make payment through. Their payment will be added to the original registration.