How do I issue a refund?


Issuing a refund for a customer is simple and can be done from within in your LaunchTrack account!

First, from your Admin Dashboard (the first page you see after logging in), find the event that that customer signed up for and click the "Details" button all the way on the right.

Next, you'll have to find the specific customer who needs a refund. You can do this by scrolling through the list, or by entering the customer's name or confirmation number in the search bar on the upper right-hand side of the page. Once you've found the customer, click the "View" button to the right of their name.

On the next page, click the red "Refund" button to the right of the customer's payment information. 

You'll see a pop-up asking you to (A) input the amount to be refunded, (B) write a short note on why you are issuing this refund (for your own personal reference), and (C) whether you'd like to mark this customer as still being "paid in full".

When you're finished click the "Refund" button. After submitting the refund details, the transaction will be immediate and the customer will receive an email notifying them of the refund.

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