Frequently Asked Questions
- Receiving a Payment
- Designing my HTML email
- How much does LaunchTrack cost?
- How and when will I get paid?
- How can I manually create registrations for my event?
- What are “Reports” and how do I use them?
Setting Up Your Event
- How does the "waiver" feature work?
- Can I copy an existing event and just edit that for a new event?
- Where can I get the link for one of my event pages?
- Who can see my event? How can I hide my event? (Active vs Archive)
- How do promo codes work?
- Is there a way to embed my LaunchTrack event page in my own website?
- LaunchTrack Payouts Upgrades
- How can I "Request a Payment"
- Where can I get a receipt for my paid registration?
- When someone pays for an event on LaunchTrack, what does the charge look like on their credit card statement?
- Why was my credit card declined?
- How do I issue a refund?
Managing Your Event
- How do I edit an existing event?
- How can I print an attendee's tickets?
- How can I create and print complimentary tickets for guests?
- How can I move/transfer a customer's registration to a different event?
- Where can I see the details for someone who registered for my event?
- How can I delete someone from my registration list? (for fake/test registrations)
Communicating With Attendees
- Is there any way to send a text message (SMS) to my attendees?
- How can I send a file (PDF, Word, etc.) to people who have registered for my event?
- How do I know when someone has registered for my event? (Confirmation Emails)
- How can I re-send a registrant's confirmation email?
- How can I email people who have registered for my event?
The Day of Your Event
- Is there any way for me to scan tickets and check people in on the day of my event? (iPhone app)
- How can I accept payments & registrations at the door on the day of my event? (LaunchTrack Box Office)
- How can I make notes or add extra info about people who have registered for my event? (Admin Only fields)