How do I know when someone has registered for my event? (Confirmation Emails)


Every time someone successfully registers for your event, both you and the registrant will automatically receive a confirmation email containing their registration details (a receipt, basically). You will receive a copy of each confirmation email that gets sent out to your customers.

Here's an example of what the confirmation email looks like:

Most of the information in this confirmation email is automatically generated based on the details of your event, but note the part above that says "This is where your additional information is displayed!". This is where you can add a custom message for your attendees to the email.

You can do so in the Edit page for your event - After logging in to LaunchTrack, click "Edit" next to the event whose confirmation email you'd like to edit, and scroll down to this section labelled "Email confirmation":

Use the provided text editor to craft your message, and then make sure to click "Save" at the very bottom of the page to save your changes.

Confirmation Email Preferences

By default, the person who originally created your organization's LaunchTrack account will be the one who receives these confirmation emails.

If you'd like to stop receiving these confirmation emails, or make it so that other people you work with receive them as well, you can do so by clicking "Edit" next to an event and scrolling down to the "Email Notifications" section. (see below)

As you can see, you can add additional confirmation email recipients by entering their email addresses into the text field. If you'd like to stop receiving confirmation emails, you can do so by un-checking the checkbox below the text field.

Confirmation Email settings are event-specific, so if you are running multiple events and want to change who receives the confirmation email for each event, you'll have to make the changes for each event separately.

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