How can I "Request a Payment"


Requesting a payment is easy.

  1. First, after logging in to LaunchTrack, find the event that your customer registered for and click the "Details" button to the right of it.
  2. Next, find the customer in question by scrolling through the list(s), or use the search bar in the upper right-hand side.
  3. Once you've found the customer, click the "View" button to the right of their name.
  4. On this page titled "Registration Details", click the blue "Actions" button in the top right corner and then click "Request A Payment" in the drop down menu.
  5. Type in the amount you would like to request, and any notes you would like included in the email.
  6. Once you send the email, the user will receive a secure URL, they can then make payment through. Their payment will be added to the original registration. 
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