How can I re-send a registrant's confirmation email?


There are a lot of reasons you might have to re-send a registrant's confirmation email:

  • The registrant mis-typed their email address when registering, and they never got the automated confirmation email.
  • The registrant did receive it originally but accidentally deleted it or can't find it anymore, and would like to receive it again.
  • You, as the organizer, would like to re-send it to someone besides the registrant. For example, to yourself for your own official records, or to another administrator for your event.

Re-sending someone's confirmation email is easy.

  1. First, after logging in to LaunchTrack, find the event that your customer registered for and click the "Details" button to the right of it.
  2. Next, find the customer in question by scrolling through the list(s), or use the search bar in the upper right-hand side.
  3. Once you've found the customer, click the "View" button to the right of their name.
  4. On this page titled "Registration Details", click the blue "Actions" button in the top right corner and then click "Resend Confirmation" in the dropdown menu.

In the "To:" field, you will see the email address that the registrant submitted when registering for the event. You have two options here: (A) You can leave the email address as-is to re-send the confirmation email to the registrant, or (B) you can change the email address in the box to someone else's email address, for example your own or a fellow administrator's.

NOTE: If you do (B), then you'll notice that after sending the email to a different email address, if you come back to this screen, the email address will be reverted back to the original registrants's email address. This is normal.

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